Refund policy
This Refund & Return Policy (“Policy”) applies to all purchases made from NuLabs (“Company,” “we,” “us,” or “our”). By placing an order, you acknowledge and agree to the terms below.
This Policy is part of our Terms of Sale, which include a mandatory arbitration agreement and class action waiver governing any disputes.
1. All Sales Final Unless Otherwise Stated
Unless a product explicitly states it is eligible for a refund or return, all sales are final.
This includes:
Digital goods
Coaching services
Consumables
Discounted items
Limited release products
Subscription renewals
Applicable law allows sellers to set reasonable return limitations if they are clearly disclosed. This Policy constitutes that disclosure.
2. Order Issues, Defects, or Damage
We will replace or refund items only if they meet one of the following conditions and you notify us within 7 days of delivery:
The item arrived damaged
The item was defective upon arrival
You received the incorrect item
The shipment was missing items
To file a claim, you must provide:
Order number
Clear photos of the item and packaging
Description of the issue
If damage or defect cannot be verified, the Company reserves the right to deny replacement or refund.
3. Return Eligibility for Physical Products
Certain unopened, unused, and undamaged physical products may be eligible for return within 30 days of delivery if explicitly stated on that product page.
To qualify:
Item must be in its original unused condition
Packaging must be intact and undamaged
You must obtain an RMA (Return Merchandise Authorization) from our support team before shipping anything back
Returns sent without authorization will not be processed and will not be returned to sender.
Customer is responsible for all return shipping costs unless the return is due to a verified error on our part.
4. Non Returnable & Non Refundable Items
The following items cannot be returned or refunded under any circumstances except where prohibited by law:
Opened or used consumable items such as supplements, powders, or food products
Apparel worn, washed, or showing signs of use
Digital products, downloads, courses, or coaching sessions
Subscription renewals or rebills
Free plus shipping items
Promotional, discounted, or clearance items
Items purchased through unauthorized sellers or resellers
This aligns with FTC and UCC standards permitting non refundable categories when disclosed.
5. Subscription & Membership Billing (If Applicable)
By enrolling in a subscription, you agree to recurring charges at the interval disclosed during checkout.
To comply with ROSCA and the Negative Option Rule:
Billing terms are presented clearly at checkout
You must affirmatively consent to subscription billing
You may cancel online anytime through your account or by emailing info@trynulabs.com
Cancellation stops future billing, but past charges are non refundable.
If your subscription includes a free trial or promotional rate, it will convert to standard pricing unless you cancel before renewal.
6. Refund Processing Times
Approved refunds will be issued back to the original payment method within 5–10 business days.
Processing timelines may vary depending on your bank or payment provider.
The Company is not responsible for delays caused by third party payment processors.
7. Chargebacks & Payment Disputes
Initiating a chargeback for issues covered under this Policy is considered a breach of the Terms of Sale.
We reserve the right to:
Block future purchases
Suspend customer accounts
Provide all necessary documentation to dispute illegitimate chargebacks including order logs, IP data, consent records, and delivery confirmation
This aligns with the legal guidance requiring preservation of consent logs and transaction proofs.
8. Fraud Prevention & Abuse of Policy
We reserve the right to deny refunds or returns in cases of:
Suspected fraud
Excessive return attempts
Shipping address mismatches
Abuse of our policies or promotional offers
Use inconsistent with product guidelines
The Company may block or restrict future purchases at its discretion.
9. Shipping & Risk of Loss
Risk of loss passes to the customer once the carrier marks the order as Delivered.
Incorrect or incomplete shipping addresses provided by the customer are the customer’s responsibility.
Replacements or refunds for lost packages due to address errors are not guaranteed.
10. Governing Law, Arbitration & Class Action Waiver
This Policy is governed by the Arbitration Agreement and Class Action Waiver included in our Terms of Sale.
Any dispute relating to:
Refunds
Returns
Subscriptions
Product satisfaction
Delivery issues
must be resolved through binding individual arbitration, not in court and not through class or collective action.
Customers agree they will not sue individually or as part of any class proceeding.
This structure is designed to be enforceable under U.S. arbitration law.
11. Updates to This Policy
We may update this Policy at any time to reflect operational, legal, or regulatory changes.
The version in effect at the time of your purchase governs your order.